Contact Gateway by Phone

Product Purchases

1-800-369-1409
General Support 1-800-846-2000
 

Additional Service and Support

Retail U.S. (English and Spanish)
Service and support for Gateway products purchased in the United States from a vendor other than Gateway

1-408-273-0808

Retail Canada (English and French)
Service and support for Gateway products purchased in Canada from a vendor other than Gateway

1-604-639-0979
Direct
Service and support for Gateway products purchased directly from Gateway
1-800-846-2301
International
International technical support
1-408-876-6001
 

Fee-Based Support

Answers by GatewaySM - Billed to Credit Card 1-800-229-1103
 

Gateway Locations

Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618

Gateway Customer Service
Acer America
P.O. Box 6137
Temple, TX 76503

The above address is for correspondence only.
We cannot accept products at this address.


To mail a product for service or return, please call the appropriate department concerning your issue to obtain the proper mailing address.

Requests for Employment or Mortgage Verifications

Fax requests along with employee's signed release to 877-845-9730.

Donation/Sponsorship Requests

Learn more about Gateway Foundation's corporate giving mission in its communities.

 
Online Support
For help with your account and other non-technical issues:

E-Mail Customer Service

For help with technical problems:

Visit Our Tech Support Site
E-Mail Tech Support
Chat with Tech Support

For help finding information and tools on the Gateway Web site:

Search Support
Get Support Documentation





Additional Contacts

International Contacts
(by Country)


Canadian Contacts

Media Relations Contacts